FAQ
FAQ
1. Do you offer free shipping?
Yes! We provide free express shipping on all orders—no minimum purchase required.
2. When will my order be shipped and delivered?
Processing time: 1–3 business days (may extend to 4 days during peak periods).
Shipping method: Express shipping—typically delivered within 7–15 days, depending on location.
3. How can I track my order?
Once your order is shipped, you'll receive an email with your tracking number, usually the next day.
4. Can I change my shipping address?
You cannot update your shipping address once the order is processed or shipped.
5. Can I cancel or modify my order?
- Orders can be changed or cancelled, but a 30% cancellation fee applies.
- Orders already packed or shipped cannot be cancelled.
6. What is your return policy?
- Report damaged items within 7 days of receipt.
- Returns are accepted if the product is in original, unused condition.
7. What about refunds—when will I get my money back?
- Refunds are issued to the original payment method.
- Processing typically takes 7–10 business days after receiving the returned item.
8. How secure is ordering online?
Your transaction is protected by SSL encryption, and credit card details are not stored on our servers.
9. Can’t find your question here?
No worries—just fill out the Contact form on our website, and our support team will get back to you ASAP.
10. How can I pay?
Currently, we only accept PayPal, but we will soon provide additional payment options.
